Information on Shipping
MSM Beauty offers a $7.85 Flat Rate for shipping on every order no matter how large the order is, or how far away you may possibly live (Australia only).
MSM Beauty constantly seeks out the best shipping options for delivery. We currently use Australia Post to deliver all packages – however we reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.
All deliveries have a Track & Trace system whereby you can track the status of your order at all times. We understand that people often work during business hours, and therefore suggest ordering items to your business address or to a Po Box.
Please allow 7 business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of deliveries by Australia Post or by the courier services. If you live a little farther out, please allow a little bit of extra time.
Your satisfaction is our number one priority.
If you change your mind after your purchase, we allow a 14-day Return policy, to be provided in the form of a store credit to the value of your order.
MSM Beauty must be notified of a Return and have authorised the Return, for a Return to be deemed valid. Return Shipping is at the expense of the customer. All Return items must be in their original packaging, un-opened, without damage, and therefore in a condition to be re-sold. Any Return that deviates from this definition will not warrant a store credit.